m71bet Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1. Information We Collect

When you interact with the m71bet platform — whether by browsing, registering an account, depositing funds, placing bets, or contacting customer support — we collect certain categories of personal information. The type of information we gather depends on the nature of your interaction with us. Below is a detailed breakdown of the categories of data we collect.

1.1 Account Registration Data

When you create a player account on m71bet, we ask you to provide the following information: your full legal name, date of birth, residential address, mobile phone number, and email address. This information is required to set up your account, verify your identity, and communicate with you about your account activity. Providing inaccurate registration data is a violation of the m71bet Terms & Conditions and may result in account closure.

1.2 Identity Verification (KYC) Data

In accordance with our anti-money laundering (AML) obligations and internal compliance policies, we collect copies of government-issued identification documents (such as your National ID card or passport), proof of address documents (such as a utility bill or bank statement dated within the last three months), and in some cases a selfie photograph alongside your ID document. This data is used exclusively for identity verification purposes and is processed by authorised compliance personnel only.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, m71bet records the transaction amount, currency (Bangladeshi Taka, BDT), the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), the payment reference number, and the timestamp of the transaction. We do not store full card numbers or complete mobile banking PINs — only the data required to process and reconcile transactions.

1.4 Gameplay and Betting Data

We record details of all bets placed, games played, wager amounts, bet outcomes, bonus activations, and session history. This data is used for player account management, bonus compliance, dispute resolution, and game-performance reporting. Gameplay data is also analysed in aggregate (without personally identifying you) to improve the platform's game offering and user experience.

1.5 Technical and Device Data

When you access m71bet through a browser or mobile device, we automatically collect certain technical information including your IP address, device type and model, operating system version, browser type and version, screen resolution, and time-zone setting. This information helps us optimise the platform for your device, detect fraudulent access patterns, and maintain platform security.

1.6 Communications Data

If you contact m71bet's customer support team via live chat, email, or any other channel, we retain a record of the correspondence, including your name, contact details, the content of the communication, and any attachments provided. This data is retained to ensure continuity of support and for quality-assurance purposes.

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2. How We Use Your Data

m71bet uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your data are as follows:

Purpose	Legal Basis	Data Used
Account creation and management	Contract performance	Registration data, contact details
Identity verification (KYC)	Legal obligation / AML compliance	ID documents, selfie, proof of address
Payment processing and fraud prevention	Contract performance / Legitimate interest	Transaction data, payment method details
Platform security and fraud detection	Legitimate interest	IP address, device data, betting patterns
Customer support and dispute resolution	Contract performance / Legitimate interest	Communications data, account history
Responsible gaming monitoring	Legal obligation / Legitimate interest	Gameplay data, betting frequency, session data
Bonus and promotion management	Contract performance	Registration data, gameplay data, transaction data
Service improvement and analytics	Legitimate interest	Aggregated and anonymised usage data
Marketing communications (where consented)	Consent	Email address, mobile number, preferences

Where we rely on your consent as the legal basis for processing (for example, to send you promotional emails or SMS notifications about new offers, BPL cricket promotions, or Eid special bonuses), you have the right to withdraw that consent at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

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3. Data Sharing & Third Parties

m71bet does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction data with the relevant payment service provider (such as bKash, Nagad, Rocket, Upay, or the relevant bank). Each payment provider operates under its own privacy policy and data-handling standards. m71bet is not responsible for the privacy practices of third-party payment providers, but we select partners who maintain industry-standard data security practices.

3.2 Game Technology Providers

Games on the m71bet platform are powered by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. To deliver these games and settle game outcomes, certain technical data (such as session tokens and bet references) is exchanged with the relevant provider. These providers do not receive your full personal profile and process data only as necessary to deliver their services.

3.3 Identity Verification Partners

m71bet may use third-party identity verification technology providers to assist with KYC document review and automated ID checking. Any such provider processes your identity data strictly under contract with m71bet and may not use your data for any purpose beyond the KYC task. All verification partners are required to maintain data security standards equivalent to or greater than those applied by m71bet itself.

3.4 Legal and Regulatory Disclosure

m71bet may be required by law, court order, or the request of a competent regulatory or law-enforcement authority to disclose certain personal data. In such cases, we will share only the minimum data required to comply with the legal obligation and will, where legally permissible, notify the affected player of the disclosure request.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of m71bet's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such change of control via the email address registered on your account and will describe the choices available to you at that time.

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4. Cookies & Tracking Technologies

m71bet uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate the platform, maintain your login session, remember your preferences, and gather analytics data that helps us improve the platform. The following categories of cookies are used on the m71bet website:

4.1 Strictly Necessary Cookies

These cookies are essential for the m71bet platform to function. They include session cookies that keep you logged in as you navigate between pages, security tokens that protect against cross-site request forgery (CSRF) attacks, and load-balancing cookies that ensure stable platform performance. These cookies cannot be disabled without breaking core platform functionality.

4.2 Functional Cookies

Functional cookies remember your language preference, display settings, and other personalisation choices so that you do not have to re-configure them each time you visit. These cookies do not track your activity outside of the m71bet platform.

4.3 Analytics Cookies

m71bet uses analytics technologies to collect aggregated, anonymised data about how players use the platform — which pages are visited most frequently, where users drop off during the registration flow, and how different game categories perform. This data is used to improve the platform and does not identify you personally.

4.4 Fraud Prevention and Security Cookies

To protect players and the integrity of the m71bet platform, we use cookies and device fingerprinting technologies to detect unusual access patterns, automated bot activity, multi-account creation, and other potentially fraudulent behaviours. This data is processed by m71bet's security systems and reviewed by the compliance team where anomalies are detected.

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5. Data Retention & Storage

m71bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account registration data: Retained for the duration of your account's active status plus a minimum of 5 years after account closure, to comply with AML record-keeping requirements.
• KYC identity documents: Retained for a minimum of 5 years from the date of verification, in line with AML compliance standards.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in accordance with financial record-keeping best practices.
• Gameplay and betting history: Retained for 5 years from the date of each session or wager, for dispute resolution, fraud investigation, and responsible gaming monitoring purposes.
• Customer support correspondence: Retained for 3 years from the date of last correspondence, unless the subject matter relates to an ongoing dispute or compliance investigation.
• Technical and device data (logs): Retained for up to 12 months in active systems; may be archived for up to 3 years for fraud investigation purposes.
• Marketing preferences and consent records: Retained for as long as you hold an active m71bet account or until you withdraw consent, whichever is earlier.

At the end of the applicable retention period, your personal data is securely deleted from m71bet's active systems. Data held in backup or archival systems is overwritten in line with m71bet's scheduled backup rotation cycles. Where deletion is not immediately possible (for example, due to data residing in encrypted backup archives), the data is isolated from active processing and scheduled for deletion at the next available backup rotation.

Player data is stored on servers located in secure data centres. m71bet applies physical, technical, and administrative safeguards to ensure that data stored in these facilities meets industry-standard security requirements. Access to data storage systems is restricted on a need-to-know basis and is logged for audit purposes.

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6. Data Security Measures

The security of your personal data is a priority at m71bet. We implement a layered security architecture combining technical controls, operational procedures, and staff training to protect your information from unauthorised access, disclosure, alteration, or destruction. Our core security measures include:

• 256-bit SSL/TLS encryption: All data in transit between your device and the m71bet platform is encrypted using Transport Layer Security (TLS) with a minimum key strength of 256 bits.
• Encrypted data at rest: Sensitive personal data stored in m71bet's databases — including KYC documents and payment references — is encrypted at rest using AES-256 encryption.
• Access control and role-based permissions: Staff access to systems containing personal data is granted on a strict need-to-know basis. Access is controlled by role-based permission systems and audited regularly.
• Multi-factor authentication (MFA): Administrative access to m71bet's backend systems requires multi-factor authentication. We strongly encourage players to enable any available two-step verification features on their m71bet accounts.
• Intrusion detection and monitoring: m71bet's infrastructure is monitored around the clock for unusual activity, attempted intrusions, and data exfiltration attempts. Automated alerts are triggered when anomalies are detected.
• Regular security assessments: m71bet conducts periodic security assessments and vulnerability scans of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Staff training: All m71bet team members who handle personal data receive regular training on data protection obligations, phishing awareness, and secure data-handling procedures.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, m71bet will notify affected players promptly and take all necessary steps to contain the breach and mitigate its impact.

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7. Your Privacy Rights

As a player on the m71bet platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the m71bet support team using the email address shown in the footer of this page. We will respond to all valid data rights requests within 30 days of receipt.

7.1 Right of Access

You have the right to request a copy of all personal data that m71bet holds about you. Upon receipt of a valid access request, we will provide a structured summary of your data in a readable format, free of charge.

7.2 Right to Rectification

If any personal data held by m71bet is inaccurate or incomplete, you have the right to request that we correct or update it. Where the inaccurate data has been shared with third parties (such as payment providers), we will take reasonable steps to notify them of the correction.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and there is no other lawful basis for processing), or where the data has been processed unlawfully. Please note that this right is subject to exceptions — for example, we are required by law to retain certain financial and identity records for a minimum of 5 to 7 years and cannot delete these during the mandatory retention period.

7.4 Right to Data Portability

Where we process your personal data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format (such as CSV or JSON). You may also request that this data be transmitted directly to another service provider where technically feasible.

7.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on our legitimate interests (including profiling for fraud detection or responsible gaming monitoring). We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

7.6 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or where you have objected to processing and we are considering that objection — you have the right to request that we restrict the processing of your personal data. During the period of restriction, we may store your data but may not actively process it.

7.7 Right to Withdraw Marketing Consent

If you have previously consented to receive marketing communications from m71bet (including email newsletters, SMS promotional alerts, or push notifications about BPL season offers, Eid bonuses, or new game launches), you may withdraw that consent at any time. You can do so by contacting our support team or by updating your notification preferences in your m71bet account settings. Withdrawal of marketing consent will not affect your ability to use the m71bet platform or your eligibility for mandatory account-related communications.

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8. Changes to This Privacy Policy

m71bet reserves the right to update, amend, or replace this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable law or regulatory guidance, the introduction of new platform features, or following a security review. When material changes are made to this policy, we will notify you by posting a notice on the m71bet platform and, where we hold a valid email address for your account, by sending you an email notification.

The date shown in the "last updated" notice at the top of this page reflects when this policy was most recently revised. We encourage you to review this page periodically to stay informed of how m71bet handles your personal information. Your continued use of the m71bet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised document.

If you have questions, concerns, or complaints about how m71bet handles your personal data, or if you wish to exercise any of the privacy rights described in Section 7, please contact our data team at the email address listed in the footer of this page. We take all privacy enquiries seriously and will respond promptly and professionally to every request received.